Free tools for social media teams
Answer stock questions without promising unconfirmed inventory
Availability changes by variant and channel. Tell the customer where to verify current stock, and only give a restock date when your team has confirmed it.
No sign-up required
Facts to confirm first
Exact product, size or colour, current inventory source, last verification time and a confirmed restock notice if one exists.
Example public reply
You can check current availability for [product and variant] here: [product link]. If your option is unavailable, [approved restock-notification route]. We do not have a confirmed restock date yet.
Example private reply
Please tell us which product and variant you are looking for. Our team will check the current information and confirm what is available before you place an order.
Replace bracketed fields with facts from your own policy before sending.
Check the variant, not just the product
A product page can show an item while a particular size is sold out. Name the option being discussed and link directly to it when possible. If inventory is not available to the responder, say that a check is needed.
Handle restock requests honestly
Offer the notification route that actually exists. If no date is confirmed, say so. A restock list is an expression of interest, not a reservation or a promise that everyone will receive the item.
Review during campaigns
Before publishing a launch or promotion, confirm that the linked variants match the offer. Give the response team a current source and a named owner for stock questions. Update saved replies when the situation changes.
Avoid promising
Do not invent scarcity, reserve stock without authorization or turn a supplier estimate into a confirmed restock date.
Escalate when
The store and social post disagree, the request involves a reservation or the customer needs a quantity that requires checking.
Prepare your own reply
Your draft
You can check current availability for [product and variant] here: [product link]. If your option is unavailable, [approved restock-notification route]. We do not have a confirmed restock date yet.
Continue with Blabla
Check the facts and recipient before sending. This tool prepares wording; it does not look up orders or send messages.
Handle real customer questionsSources and scope
The examples are illustrative. Shopify Inbox and Wix Inbox are separate native products; using these templates does not connect Blabla to your store.
Shopify Inbox · Wix Inbox