Free tools for social media teams
Reply to delivery questions without guessing a date
A public shipping question often needs a general answer; an overdue parcel needs an individual check. Separate dispatch time, transit estimates and order-specific information before you reply.
No sign-up required
Facts to confirm first
Dispatch time, destination coverage, carrier estimate, cutoff time and the current shipping-policy link.
Example public reply
Hi! We dispatch orders within [handling time]. Delivery to [destination] usually takes [published estimate] after dispatch. You can check the options at [shipping page].
Example private reply
Thanks for reaching out. Please use [secure support channel] so our team can check your order. Please do not post your address or order details in the comments.
Replace bracketed fields with facts from your own policy before sending.
When the customer asks before buying
Give the estimate that applies to their destination and distinguish preparing the order from delivery after dispatch. If you do not know the destination, link to the shipping options or ask the minimum necessary question. Avoid asking for a full address in a public comment.
When the customer already ordered
A generic policy cannot explain where a particular parcel is. Acknowledge the issue, give the approved secure contact route and assign an owner. After checking the order, explain what is known and what will happen next.
Keep the answer current
Review saved replies when carriers, cutoffs or dispatch schedules change. During a launch, use the actual published notice for any delay. A friendly apology does not replace a concrete next action.
Avoid promising
Do not turn an estimate into a guaranteed arrival date. Do not claim you have checked tracking when you have not.
Escalate when
The promised window has passed, tracking is unclear, a parcel is missing or the customer needs an exception.
Prepare your own reply
Your draft
Hi! We dispatch orders within [handling time]. Delivery to [destination] usually takes [published estimate] after dispatch. You can check the options at [shipping page].
Continue with Blabla
Check the facts and recipient before sending. This tool prepares wording; it does not look up orders or send messages.
Handle real customer questionsSources and scope
The examples are illustrative. Shopify Inbox and Wix Inbox are separate native products; using these templates does not connect Blabla to your store.
Shopify Inbox · Wix Inbox