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🇬🇧 English

How Galeries Lafayette protect their brand image with Blabla

How

How

How

SNCF

SNCF

SNCF

Connect

Connect

Connect

increased

their

their

their

revenue

revenue

revenue

using

Blabla

Blabla

Blabla

SNCF Connect uses Blabla to respond faster, manage high volumes of messages, and protect their brand image during peak activity and service disruptions.

Try for free

14 FREE

DAYS

7 days-free

No credit card required

Other brands using Blabla daily

Context

Every day, SNCF Connect receives thousands of comments about delays, schedule changes, and travel questions. Managing this volume manually made it difficult to reply quickly and keep conversations positive. Blabla helps their team stay organized, moderate discussions, and deliver clear and helpful updates to travelers.

Results

-35%

-35%

fewer negative threads

Faster replies helped calm conversations

3x

3x

faster moderation time

Teams can review and respond in minutes.

+50%

+50%

more helpful responses

Travelers get info right away.

SNCF’s challenges before using Blabla daily

SNCF’s challenges before using Blabla daily

SNCF’s challenges before using Blabla daily

High volume of complaints during delays

Service changes and late trains created spikes of negative comments. Teams couldn’t keep up, and important traveler questions were often lost in the noise.

Difficult to maintain a calm and consistent tone

Multiple agents replied across platforms, making it hard to keep a unified, reassuring voice — especially during tense situations.

No centralized view of traveler questions

Messages came from Instagram, Twitter, Facebook, and more. Switching channels made it hard to track issues and give passengers quick, accurate answers.

Tangible actions and impact after using Blabla daily

Tangible actions and impact after using Blabla daily

Tangible actions and impact after using Blabla daily

Clear, on-brand replies even during disruptions

Blabla suggests consistent answers that help travelers understand the situation. This reduces frustration and protects the brand image.

All comments and complaints in one place

Teams see everything in a single view, making it easier to prioritize urgent cases and respond quickly during peak times.

Better moderation with less stress

Automations filter repetitive messages and highlight sensitive comments. This helps the team stay focused and maintain a calm environment across platforms.

All the tools Blabla gives you to master your growth and revenue

All the tools Blabla gives you to master your growth and revenue

All the tools Blabla gives you to master your growth and revenue

Unify all your comments and DMs into one smart inbox

Manage all your interactions from one place. Centralize every comment, message, and mention in a single, clean dashboard.

Reply to comments and DMs on autopilot with an AI trained to your brand voice

Deliver instant replies powered by AI. Save time while keeping your unique tone consistent across every channel.

Save time, increase ROAS

With AI-driven replies and automation, your team saves hours every week while maintaining the high engagement that drives ad performance.

Block negative conversations automatically, keep your reputation safe

Filter and hide toxic or irrelevant comments in real time. Protect your community and maintain a positive brand.

Todo

Done

In progress

Archived

3h

0 Like

Reply

6h

1 Like

Answer

3 Likes

Answer

DM

Comments

David

Sarah

Julian

Manage all interactions easily with your entire team

Manage in one place. Assign, comment, and resolve faster with a streamlined workflow.

$129,000

+20%

vs last week

Total revenue earned

Monthly

revenue split

Stay instantly updated on your new achievements

Measure clicks and conversions in real time. See where traffic comes from and what drives results.

FAQ

FAQ

FAQ

How does Blabla help me manage negative or spam comments?

Can I customize which comments should be hidden or answered?

Does automated moderation impact my engagement or reach?

Is moderation available for all platforms?

Will Blabla accidentally hide good comments?

How does Blabla help me manage negative or spam comments?

Can I customize which comments should be hidden or answered?

Does automated moderation impact my engagement or reach?

Is moderation available for all platforms?

Will Blabla accidentally hide good comments?

How does Blabla help me manage negative or spam comments?

Can I customize which comments should be hidden or answered?

Does automated moderation impact my engagement or reach?

Is moderation available for all platforms?

Will Blabla accidentally hide good comments?

Grow faster with smarter, AI powered interactions.

Grow faster with smarter, AI powered interactions.

Grow faster with smarter, AI powered interactions.

Start now for free

Start now for free

Start now for free

Used by top

agencies

creators

brands

agencies

daily

Used by top

agencies

creators

brands

agencies

daily

No credit card required

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24/7 support

Turn every conversation into revenue.

Ressources

Language

EN

🇬🇧 English

© Blabla. All rights reserved.

Design : Poulpo

Turn every conversation into revenue.

COMING SOON!

Ressources

Language

EN

🇬🇧 English

© Blabla. All rights reserved.

Design : Poulpo

Turn every conversation into revenue.

COMING SOON!

Ressources

Language

EN

🇬🇧 English

© Blabla. All rights reserved.

Design : Poulpo