How Galeries Lafayette protect their brand image with Blabla
increased
using
SNCF Connect uses Blabla to respond faster, manage high volumes of messages, and protect their brand image during peak activity and service disruptions.
Other brands using Blabla daily
Context
Every day, SNCF Connect receives thousands of comments about delays, schedule changes, and travel questions. Managing this volume manually made it difficult to reply quickly and keep conversations positive. Blabla helps their team stay organized, moderate discussions, and deliver clear and helpful updates to travelers.
Results
fewer negative threads
Faster replies helped calm conversations
faster moderation time
Teams can review and respond in minutes.
more helpful responses
Travelers get info right away.
High volume of complaints during delays
Service changes and late trains created spikes of negative comments. Teams couldn’t keep up, and important traveler questions were often lost in the noise.
Difficult to maintain a calm and consistent tone
Multiple agents replied across platforms, making it hard to keep a unified, reassuring voice — especially during tense situations.
No centralized view of traveler questions
Messages came from Instagram, Twitter, Facebook, and more. Switching channels made it hard to track issues and give passengers quick, accurate answers.
Clear, on-brand replies even during disruptions
Blabla suggests consistent answers that help travelers understand the situation. This reduces frustration and protects the brand image.
All comments and complaints in one place
Teams see everything in a single view, making it easier to prioritize urgent cases and respond quickly during peak times.
Better moderation with less stress
Automations filter repetitive messages and highlight sensitive comments. This helps the team stay focused and maintain a calm environment across platforms.
Unify all your comments and DMs into one smart inbox
Manage all your interactions from one place. Centralize every comment, message, and mention in a single, clean dashboard.
Reply to comments and DMs on autopilot with an AI trained to your brand voice
Deliver instant replies powered by AI. Save time while keeping your unique tone consistent across every channel.
Save time, increase ROAS
With AI-driven replies and automation, your team saves hours every week while maintaining the high engagement that drives ad performance.
Block negative conversations automatically, keep your reputation safe
Filter and hide toxic or irrelevant comments in real time. Protect your community and maintain a positive brand.
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