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Social media customer service that answers every comment and DM

Q: What is social media customer service?

Social media customer service means answering customers’ questions and complaints where they post them: in comments and private messages on networks like Instagram, Facebook or TikTok. Blabla gathers those comments and DMs in one inbox, answers with AI grounded on your FAQ, and hides spam so real questions stand out.

Q: Can AI answer customer questions on social media accurately?

It can when it answers from your own content. Blabla’s AI writes replies from your FAQ and knowledge base, in your brand’s tone, and a faithful mode reuses your saved answers word for word. You can keep replies as suggestions for a person to approve, or let them go out automatically.

Q: Which channels does Blabla cover for customer service?

Blabla brings comments from Instagram, Facebook, TikTok, YouTube and LinkedIn, plus private messages from Instagram and Facebook Messenger, into one shared inbox. Comments under your ads and dark posts are included on the Pro plan. Blabla does not cover WhatsApp, email, SMS or X.

Q: Can a support team share the work in Blabla?

Yes. Every Blabla plan, including Free, gives multi-user access to the same workspace. You can assign a comment or DM to a teammate, move it through to-do, in progress and done, and handle repeated questions with bulk actions. Automations can also capture a lead and hand it to the team.

Q: How much does Blabla cost for social customer care?

Blabla is priced per workspace, not per seat. Free is 0 € with 100 actions a month. Standard costs 29 € a month (19 € billed yearly) and adds AI replies in your tone. Pro costs 99 € a month (69 € billed yearly) with unlimited automations and ad comments. The 7-day trial needs no card.

Answer customer questions in comments and DMs with AI grounded on your FAQ, and hand the tricky ones to your team.

Try for free

7 FREE

DAYS

7 days-free

No credit card required

I use Blabla to centralize around fifty Instagram accounts, we have one for each game. Blabla lets us manage everything from one place, and the best part is that automations handle almost everything for us.

Léa Mullot

Marketing manager @ATM Gaming

50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.

50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.
50+
clients managed across all platforms in one single tool. It keeps everything centralized so agencies save time and stay fully organized.
3×
more conversations converted into clicks, leads, and sales. Your team responds faster and never misses high-value opportunities.

Built for teams that answer customers on social

Answer from your own FAQ

Blabla’s AI writes replies from your FAQ and knowledge base, in your brand’s tone. Faithful mode reuses your approved answers word for word.

Leave no customer question unanswered

Comments from Instagram, Facebook, TikTok, YouTube and LinkedIn, plus Instagram and Messenger DMs, land in one inbox. Statuses and assignment show who is on each one.

Keep public threads clean

Spam, scams and insults are hidden as soon as they are posted, including under ads on the Pro plan. Monthly reports classify messages as positive, neutral or negative.

The toolbox for social customer care

Stay in control anywhere, anytime

Get started in seconds

Simple to use

All-in-one

Every customer question, in one shared inbox

Comments from 5 networks, DMs from Instagram and Messenger

Assign each conversation to the right teammate

To-do, in progress and done statuses on every thread

Bulk actions to clear repeated questions fast

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Smart AI

AI answers grounded on your FAQ and your tone

Writes each reply from your own FAQ and knowledge base content

Faithful mode reuses the answers you saved, word for word

Suggest-only or fully automatic, with human review when you want it

Sorts messages by sentiment: positive, neutral or negative

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Automations

Automate the questions you get every day

Keyword-triggered replies to frequent questions

Send the answer by DM when someone comments a keyword

Capture leads and hand them off to your team

Auto-like comments on your posts, with an optional delay

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Moderation

Keep your comment sections clean

Hide spam, scams and insults in real time

Keyword rules plus AI filters you control

Moderate comments under ads and dark posts (Pro plan)

Hide or delete competitor mentions and links

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Frequently asked questions

What is social media customer service?

Can AI answer customer questions on social media accurately?

Which channels does Blabla cover for customer service?

Can a support team share the work in Blabla?

How much does Blabla cost for social customer care?

Answer every customer on social, even outside office hours.

Start now for free

Used by top

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Used by top

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creators

brands

agencies

daily

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Turn every conversation into revenue.

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Answer your customers

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Automations

Moderation

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Instagram giveaway picker

Comment blocklist generator

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Comparisons

Blabla vs Manychat

Blabla vs Metricool

Blabla vs Planable

Blabla vs Hootsuite

Blabla vs Sprout Social

Blabla vs Bodyguard

Blabla vs Agorapulse

Language

Select Language

🇬🇧 English

Design : Poulpo

Turn every conversation into revenue.

COMING SOON!

Solutions

Industries

Agencies

Creators

Ecommerce

Use cases

Boost your sales

Protect your brand image

Gain qualified followers

Ad comment moderation

Plan your content

Answer your customers

Products

Features

All-in-one

Smart AI

Automations

Moderation

Channels

Instagram

Facebook

TikTok

Youtube

Ressources

Learning

Blog

Guidetour

Instagram giveaway picker

Comment blocklist generator

Support

Help center

Get in touch

Comparisons

Blabla vs Manychat

Blabla vs Metricool

Blabla vs Planable

Blabla vs Hootsuite

Blabla vs Sprout Social

Blabla vs Bodyguard

Blabla vs Agorapulse

Language

Select Language

🇬🇧 English

Design : Poulpo

Turn every conversation into revenue.

COMING SOON!

Solutions

Industries

Agencies

Creators

Ecommerce

Use cases

Boost your sales

Protect your brand image

Gain qualified followers

Ad comment moderation

Plan your content

Answer your customers

Products

Features

All-in-one

Smart AI

Automations

Moderation

Channels

Instagram

Facebook

TikTok

Youtube

Ressources

Learning

Blog

Guidetour

Instagram giveaway picker

Comment blocklist generator

Support

Help center

Get in touch

Comparisons

Blabla vs Manychat

Blabla vs Metricool

Blabla vs Planable

Blabla vs Hootsuite

Blabla vs Sprout Social

Blabla vs Bodyguard

Blabla vs Agorapulse

Language

Select Language

🇬🇧 English

Design : Poulpo