Beta
Connect your PrestaShop store to Blabla and see the customer’s orders and your products next to each Instagram or Facebook comment and DM. You answer delivery, stock and size questions without opening the PrestaShop back office. The integration is in beta and opens to all customers in the coming weeks.
Beta · early access on request
Orders, comments and DMs from the same person in one place
Internal notes for your team, next to the order
Hand over a conversation with the full story attached
The AI drafts the answer with the order number and status
You review the draft and send it
Your FAQ still sets delivery times and the returns policy
No order actions
Refunds, cancellations and edits stay in your PrestaShop back office.
No parcel tracking
Blabla shows the order status from PrestaShop, not live tracking from the carrier.
No e-mail help desk
Blabla handles social comments and DMs. Keep your help desk for e-mail and chat.
Frequently asked questions
How does the PrestaShop integration work?
You connect your PrestaShop store from Blabla. The customer’s orders and your products then appear next to their comment or DM, with status, items and stock, so you reply without opening the back office. The integration is in beta.
Can Blabla refund or cancel a PrestaShop order?
No. The integration only reads orders and products. Refunds, cancellations and order edits stay in PrestaShop.
Can I answer “where is my order?” from Blabla?
Yes. The order status, items and total are next to the DM or comment, so you can reply straight away, and the AI can draft the answer. Blabla does not follow parcels with the carrier: the status is the one in PrestaShop.
Is Blabla available in French?
Yes. Blabla is a French company, the app is in French and English, and the AI replies in your customers’ language from your FAQ. Prices are in euros, excluding VAT.
How much does it cost?
Pricing for the integration will be announced when it opens to everyone. Blabla plans start at 29 € a month per workspace (Standard), with a 7-day trial and no card.
