Beta
Blabla turns the customer questions you get in Instagram and Facebook comments and DMs into tickets. Messages and comments share one screen, and each ticket has a status, a teammate in charge, internal notes and the person’s history. Tickets are in beta and open to all customers in the coming weeks.
Beta · early access on request
Internal notes stay inside your team, next to the conversation
See every comment and DM from the same person across your accounts
Pick up a ticket a colleague started without asking them about it
Select several tickets and mark them done in one click
Assign, like or hide comments in bulk
Keep the To do list for questions that need a person
Keep your help desk for e-mail and chat
Zendesk and Gorgias handle e-mail, live chat and, for Gorgias, order actions such as Shopify refunds. Blabla has none of these channels.
Give public comments to Blabla
Spam hidden under posts and ads, AI replies from your FAQ, comment-to-DM: this is the volume Blabla is built for.
Many stores run both
The help desk keeps e-mail tickets. Blabla takes comments and DMs and shows the order next to the conversation (beta).
Frequently asked questions
What is social media customer service software?
It collects the questions customers send in comments and private messages on social networks, so a team can answer them from one place. Blabla does this for Instagram, Facebook, TikTok, YouTube and LinkedIn comments, and for Instagram and Messenger DMs.
Are tickets available today?
Tickets are in beta. They open to all customers in the coming weeks, and you can request early access now. The inbox with To do and Done statuses, bulk actions and several teammates is already live on every plan.
Can I assign a conversation to a teammate?
Yes, in the tickets beta. Each ticket has a teammate in charge, a status and internal notes that only your team can see.
Is Blabla a Zendesk or Gorgias alternative?
Only for social media. Blabla has no e-mail, live chat or phone channel, and it does not refund or cancel orders. Many stores keep their help desk for e-mail and use Blabla for comments and DMs.
Which networks are covered?
Comments from Instagram, Facebook, TikTok, YouTube and LinkedIn, and private messages from Instagram and Facebook Messenger. TikTok and YouTube do not give apps access to private messages.
