Beta
Connect your Shopify store to Blabla and see the customer’s orders and your products next to each Instagram or Facebook comment and DM. You answer “where is my order?”, stock and size questions without leaving Blabla. The integration is in beta and opens to all customers in the coming weeks.
Beta · early access on request
Orders, comments and DMs from the same person in one place
Internal notes for your team, next to the order
Hand over a conversation with the full story attached
The AI drafts the answer with the order number and status
You review the draft and send it
Your FAQ still sets delivery times and the returns policy
No order actions
Refunds, cancellations and edits stay in your Shopify back office.
No parcel tracking
Blabla shows the order status from Shopify, not live tracking from the carrier.
No e-mail help desk
Blabla handles social comments and DMs. Keep your help desk for e-mail and chat.
Frequently asked questions
How does the Shopify integration work?
Once your store is connected, Blabla shows the customer’s Shopify orders and your products next to their comment or DM. You read the status, items and stock, then reply without opening Shopify. The integration is in beta.
Can Blabla refund or cancel a Shopify order?
No. The integration only reads orders and products. Refunds, cancellations and order edits stay in Shopify.
Can I answer “where is my order?” from Blabla?
Yes. The order status, items and total are next to the DM or comment, so you can reply straight away, and the AI can draft the answer. Blabla does not follow parcels with the carrier: the status is the one in Shopify.
Is this a Gorgias alternative for Shopify?
Not for e-mail and chat. Gorgias is a full help desk with order actions in Shopify. Blabla covers social comments and DMs, including moderation and comment-to-DM, and shows the order next to the conversation. Many stores use both.
How much does it cost?
Pricing for the integration will be announced when it opens to everyone. Blabla plans start at 29 € a month per workspace (Standard), with a 7-day trial and no card.
