Free tools for social media teams
Send the product link people actually asked for
A request for a link is a request for a specific item or resource. Match the product and variant, use a working destination and keep the reply focused on that request.
No sign-up required
Facts to confirm first
Exact product or resource, correct variant, working destination, availability and any disclosure your own policy requires.
Example public reply
Here is [product or resource]: [link]. Please check the available options on the page. Let us know if you meant a different item.
Example private reply
Here is the [product or resource] you requested: [link]. If the page does not open or you cannot find the right option, reply here and our team can help.
Replace bracketed fields with facts from your own policy before sending.
Identify the right destination
Check which post, product and option prompted the question. Link to the useful page rather than the homepage when you can. For a resource, verify that the destination gives access to the promised material and explains any required step.
Use a DM only in a supported workflow
When the request is handled through Instagram or Facebook automation, confirm account permissions and current platform rules. A public acknowledgement should say what the customer can expect without claiming a message was delivered before it was sent.
Test the experience yourself
Open the link on a phone, check the variant and verify any download or form. Keep a human route available for delivery failures and follow-up questions. A completed automation is not proof that the customer received the right resource.
Avoid promising
Do not send an unrelated offer, conceal an affiliate relationship or treat a link request as permission for an unlimited message sequence.
Escalate when
The link is broken, several products could match the request or the requested item is unavailable.
Prepare your own reply
Your draft
Here is [product or resource]: [link]. Please check the available options on the page. Let us know if you meant a different item.
Continue with Blabla
Check the facts and recipient before sending. This tool prepares wording; it does not look up orders or send messages.
Handle real customer questionsSources and scope
The examples are illustrative. Shopify Inbox and Wix Inbox are separate native products; using these templates does not connect Blabla to your store.
Shopify Inbox · Wix Inbox