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Checked on 11 November 2026

Blabla vs Gorgias

Pick Gorgias if your support runs mostly on email and chat for a Shopify store and you need order actions and full ticketing. Pick Blabla if your volume is public comments: spam under posts and ads to hide on every network, comments to answer from your FAQ and keywords that trigger DMs.

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Blabla

Blabla — social inbox
Gorgias
Built for
Customer service help desk for online stores
Priced by
Tickets per month plus AI agent automated interactions; never per agent
Paid plans from
Starter $10/month helpdesk (50 tickets, 3 seats), $40 with the AI agent; Basic $60 ($50 yearly) for 300 tickets

Blabla vs Gorgias at a glance

Thirteen points that change the choice. Competitor facts come from Gorgias's own pages, read on 11 November 2026.

Checked on 11 November 2026
FeatureBlablaGorgias
Built forComments and DMs after you publish: moderation, AI replies, comment-to-DMCustomer service help desk for online stores
Pricing unitPer workspace (one brand), whole team includedTickets per month plus AI agent automated interactions; never per agent
Entry paid price29 € a month, or 19 € a month billed yearly (excl. VAT)Starter $10/month helpdesk (50 tickets, 3 seats), $40 with the AI agent; Basic $60 ($50 yearly) for 300 tickets
Free plan / trialFree plan (100 actions a month); 7-day trial, no cardNot stated on its pricing page
Automatic comment moderationUnlimited keyword rules and AI rules written in plain language; catches disguised spam (invisible characters, lookalike letters)Rule action to hide Facebook comments; Instagram comments hidden manually
Comments under adsYes, Facebook and Instagram ads, dark posts included (Pro, 99 €)Facebook and Instagram ad comments become tickets
AI replies (comments, DMs)Yes, to comments and DMs, from your FAQ, as suggestions or automatic; faithful mode sends approved answers word for word (from Standard)AI agent answers email, chat and Instagram/Messenger DMs from your knowledge; does not reply to public comments
Comment-to-DMYes, Instagram and Facebook, from Standard, no price per contactManual (move a comment to a DM); no keyword automation documented
Scheduling / publishingBeta: TikTok publishes today; Facebook and Instagram after Meta's reviewNo
ApprovalsBeta, with the scheduling beta: multi-level approvals and client guest linksNot listed
Team inbox / ticketsComments and DMs in one inbox, To do / Done, bulk actions, roles. Tickets with assignment and internal notes in betaFull help desk: tickets, rules, assignment, statistics
Shopify / WooCommerce / PrestaShopBeta: orders and products shown next to the conversationShopify order history and actions in the ticket; WooCommerce, BigCommerce, Magento; PrestaShop via a partner
NetworksInstagram, Facebook, TikTok, YouTube, LinkedIn (DMs: Instagram and Messenger)Facebook, Instagram, Messenger, TikTok Shop, plus email, chat, voice, SMS

Try Blabla on your own comments

Gorgias is a help desk for online stores. Blabla is not: it moderates and answers social comments and DMs, so your support team gets fewer tickets. Many stores run both.

5/5

5/5

Verified review

Verified review

G2

G2

5/5

5/5

Verified review

Verified review

Capterra

Capterra

5/5

5/5

Verified review

Verified review

Blabla — social inbox

Pricing compared

Blabla

PlanPrice
Free0 €, 100 actions a month
Standard29 € a month, or 228 € a year (19 € a month)
Pro99 € a month, or 828 € a year (69 € a month); ad comments, unlimited automations
EnterpriseOn request, for several brands or client workspaces

Gorgias

PlanPrice
Starter$10 a month for 50 tickets, 3 seats ($40 with the AI agent)
Basic$60 a month or $50 billed yearly, 300 tickets
Pro$360 a month or $300 billed yearly, 2,000 tickets

AI agent interactions are billed on top. Prices in US dollars; Gorgias never charges per agent.

Prices as published on 11 November 2026. Blabla prices exclude VAT; Gorgias prices are shown in the currency it uses.

Choose Gorgias if

  • Your support runs mostly on email and chat for a Shopify store.
  • You need order actions: refund, cancel, edit.
  • You want a full ticketing system with rules, assignment and statistics.

Choose Blabla if

  • Your volume is public comments under posts and ads.
  • You want spam and abuse hidden automatically on every network, not only Facebook.
  • You want AI to answer comments, not only DMs, and keywords that trigger DMs.

Frequently asked questions

Is Blabla a Gorgias alternative?

For social comments, yes; for a full help desk, no. Blabla moderates and answers comments and DMs on five networks. Gorgias handles email, chat, voice and SMS tickets with Shopify order actions.

Does Gorgias reply to Instagram comments with AI?

Its AI agent answers email, chat and Instagram/Messenger DMs from your knowledge; it does not reply to public comments. Blabla answers comments and DMs from your FAQ.

Can Gorgias hide comments automatically?

A rule can hide Facebook comments; Instagram comments are hidden by hand. Blabla hides comments automatically on Instagram, Facebook, TikTok and YouTube.

How is Gorgias priced compared with Blabla?

Gorgias prices by tickets: Basic is $60 a month ($50 yearly) for 300 tickets, plus AI agent interactions. Blabla is 29 € or 99 € a month per workspace, not per ticket.

Can I use Blabla and Gorgias together?

Yes. Many stores keep Gorgias for email and order questions and let Blabla moderate and answer public comments, so fewer of them become tickets.

Does Blabla show Shopify orders?

Yes, in beta: Shopify, WooCommerce and PrestaShop orders show next to the conversation. Gorgias shows Shopify order history and actions in the ticket today.

Blabla brings comments, AI replies and moderation into one workspace

Unify all your comments and DMs into one smart inbox

Manage all your interactions from one place. Centralize every comment, message, and mention in a single, clean dashboard.

Reply to comments and DMs on autopilot with an AI trained to your brand voice

Deliver instant replies powered by AI. Save time while keeping your unique tone consistent across every channel.

Keep up with ad comments

Review questions under your ads, hide spam and route conversations that need a person to your team.

Hide spam and abuse; keep genuine feedback visible

Set moderation rules for spam, scams and abuse. Keep legitimate complaints visible so your team can resolve them.

Todo

Done

In progress

Archived

3h

0 Like

Reply

6h

1 Like

Answer

3 Likes

Answer

DM

Comments

David

Sarah

Julian

Manage all interactions easily with your entire team

Manage in one place. Assign, comment, and resolve faster with a streamlined workflow.

Blabla — social inbox

Understand what customers ask

Review conversation activity and recurring questions to identify what your customers need next.

One tool, all under control

For agencies

Manage all your clients’ interactions from one place. Boost your team’s productivity with shared inboxes, smart automation, and clear performance tracking.

For creators

Handle every comment and DM effortlessly. Build stronger connections with your community while our AI keeps your tone authentic and your replies fast.

For ecommerce

Manage customer questions on social media from one dashboard. Reply to recurring questions and pass cases that need attention to your team.

Checked on 11 November 2026

Sources

Written by Blabla, one of the two tools compared. Each competitor fact was read on its own public pages on 11 November 2026. 'Not listed' means the tool does not advertise the feature; it may still exist. Spotted an error? Write to us and we will fix it.

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