# Blabla vs Gorgias (2026)

> Gorgias is an e-commerce help desk (email, chat, social, voice) priced by tickets, with deep Shopify actions (refund, cancel, edit orders) and an AI agent that answers Instagram and Messenger DMs. It turns Facebook and Instagram comments, ad comments included, into tickets, but its AI agent does not reply to comments and rule-based hiding works on Facebook only. Blabla is not a help desk: it moderates and answers social comments and DMs, per workspace.

Checked on 11 November 2026 on Gorgias's own pages (sources below). Written by Blabla, one of the two tools compared. Comparison page: https://blabla.ai/blablavsgorgias

## At a glance

| | Blabla | Gorgias |
|---|---|---|
| Built for | Comments and DMs after you publish: moderation, AI replies, comment-to-DM | Customer service help desk for online stores |
| Pricing unit | Per workspace (one brand), team included | Tickets per month plus AI agent automated interactions; never per agent |
| Entry paid price | 29 € per month (19 € billed yearly), excl. VAT | Starter $10/month helpdesk (50 tickets, 3 seats), $40 with the AI agent; Basic $60 ($50 yearly) for 300 tickets |
| Free plan / trial | Free plan (100 actions/month); 7-day trial, no card | Not stated on its pricing page |
| Automatic comment moderation | Unlimited keyword and AI rules written in plain language; catches disguised spam (invisible characters, lookalike letters) | Rule action to hide Facebook comments; Instagram comments hidden manually |
| Comments under ads | Yes, incl. dark posts, Facebook and Instagram (Pro, 99 €) | Facebook and Instagram ad comments become tickets |
| AI replies (comments, DMs) | Yes, from your FAQ, suggestion or automatic; faithful mode sends approved answers word for word (Standard) | AI agent answers email, chat and Instagram/Messenger DMs from your knowledge; does not reply to public comments |
| Comment-to-DM | Yes, Instagram and Facebook, included from Standard, no price per contact | Manual (move a comment to a DM); no keyword automation documented |
| Scheduling / publishing | Private beta (TikTok today; Facebook and Instagram after Meta review) | No |
| Approvals | Private beta, with the scheduling beta | Not listed |
| Team inbox | Comments + DMs, To do / Done, bulk actions, several teammates; tickets with assignment and notes in beta | Full help desk: tickets, rules, assignment, statistics |
| Shopify / WooCommerce / PrestaShop | Beta: orders next to the conversation (Shopify, WooCommerce, PrestaShop) | Shopify order history and actions in the ticket; WooCommerce, BigCommerce, Magento; PrestaShop via a partner |
| Networks | Instagram, Facebook, TikTok, YouTube, LinkedIn (DMs: Instagram, Messenger) | Facebook, Instagram, Messenger, TikTok Shop, plus email, chat, voice, SMS |

## Pricing

Gorgias prices by tickets per month: Starter $10 a month for 50 tickets ($40 with the AI agent), Basic $60 a month or $50 billed yearly for 300 tickets, Pro $360 ($300 yearly) for 2,000 tickets, plus AI agent interactions, in US dollars. Blabla is 29 € or 99 € a month per workspace, not per ticket.

## Choose Gorgias if

Choose Gorgias if your support runs mostly on email and chat for a Shopify store, and you need order actions (refund, cancel, edit) and a full ticketing system.

## Choose Blabla if

Choose Blabla if your volume is public comments: spam and abuse under posts and ads to hide automatically on every network, comments to answer with AI from your FAQ, and keywords that trigger DMs. Many stores run Blabla next to their help desk.

## Sources

- https://www.gorgias.com/pricing
- https://updates.gorgias.com/posts/new-action-in-rules-hide-facebook-comment
- https://docs.gorgias.com/en-US/handle-tickets-in-Gorgias-instagram-comments-and-mentions-7996762
- https://docs.gorgias.com/en-US/enable-ai-agent-on-instagram-and-facebook-messenger-7355524
- https://www.gorgias.com/integrations
- Blabla: https://blabla.ai/features.md, https://blabla.ai/pricing.md